For a seamless experience from start to finish, Bats offers free delivery on all orders over 10 thousand rubles within Moscow and St. Petersburg. Always.
You aren't totally in love with something from your order? No problems! Our 14-day returns program means you have 14 days to decide if you need another size or need to return your product altogether. All items must be unworn/unaltered with all original tags to be eligible for return. Please note that all original packaging must be preserved, tags and labels must be attached to the return.
Exchange and return procedure
Please inform us about your decision to return or exchange the items by sending an email to firstname.lastname@example.org before sending the items back.
Please note that we do not process returns or exchanges without prior request about the return or the message of the parcel No. (for tracking the shipment and setting the time for the return), or the retuns address specification - such unknown parcels will not be claimed.
Refunds are made within 5-7 days after we receive the returned items.
If the reason for the Return lies on the side of the Seller (manufacturing defect, a different article was shipped to you) we will cover the delivery expenses. In other cases, the Buyer is entitled with covering the costs of shipping the items back in store by any convenient courier service as long as the delivery time does not exceed the period of two weeks.
* return and exchange rules apply only to standard orders (without customization). Please note that customised orders cannot be returned or exchanged.